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Personal Data and Cookies Charter

Effective from 2023-07-10

Welcome to the address of the www.chargingservices.totalenergies.sg website or application (hereinafter “the Application”). The purpose of the Personal Data and Cookies Charter (hereinafter “Charter”) is to inform you of the rights that you can exercise regarding the processing of your data and describes the measures that we take to protect this data. The TotalEnergies entity selling an electric charging service listed in Appendix 1 is the “data controller” with responsibility for personal data processing on the Application. These processing operations are carried out in accordance with applicable legislation.

1. Purpose of processing, legal basis, storage period and types of collected data

When using the Application, you may need to provide us with some personal data, depending on your status.

1.1 Status without an account

There is no need to create an account in order to use the electric charging service.

PurposesCategories of personal dataLegal basisPeriod kept
Payment for the charging serviceBank details (card number, expiry date, security code)Performance of the contractThe time required for the transaction
Eanagement of various requests: technical support, reporting complaints and incidentsLast name, first name, email address, telephone numberLegitimate interest: the information is necessary to answer your request1 year after the complaint or request has been closed

Payment for the charging service

Categories of personal data

Bank details (card number, expiry date, security code)

Legal basis

Performance of the contract

Period kept

The time required for the transaction

Eanagement of various requests: technical support, reporting complaints and incidents

Categories of personal data

Last name, first name, email address, telephone number

Legal basis

Legitimate interest: the information is necessary to answer your request

Period kept

1 year after the complaint or request has been closed

1.2 User status

PurposesCategories of personal dataLegal basisPeriod kept
Payment for the charging service and billingBank details (card number, expiry date, security code), last name, first name, postal address, telephone numberPerformance of the contractBank details: the time required for the transaction Billing: 10 years
Sending of a charging session ID codeEmail addressPerformance of the contractThe duration of the charging session
Management of various requests: support, including technical, reporting complaints and incidents.Identification data: last name, first name, email addressLegitimate interest: the information is necessary to answer your request1 year after the complaint or request has been closed

Payment for the charging service and billing

Categories of personal data

Bank details (card number, expiry date, security code), last name, first name, postal address, telephone number

Legal basis

Performance of the contract

Period kept

Bank details: the time required for the transaction Billing: 10 years

Sending of a charging session ID code

Categories of personal data

Email address

Legal basis

Performance of the contract

Period kept

The duration of the charging session

Management of various requests: support, including technical, reporting complaints and incidents.

Categories of personal data

Identification data: last name, first name, email address

Legal basis

Legitimate interest: the information is necessary to answer your request

Period kept

1 year after the complaint or request has been closed

1.3 Member status

PurposesCategories of personal dataLegal basisPeriod kept
Creating a client accountEmail address, passwordPerformance of the contract1 year after the end of the commercial relationship or after 1 year of inactivity
Payment for the charging service and billingBank details (card number, expiry date, security code) Last name, first name, postal address, telephone numberPerformance of the contract Legal obligation: tackling money laundering and the financing of terrorismBank details: the time required for the transaction 5 years after the end of the commercial relationship with the subscriber Billing: 10 years
Managing the electric charging service and preferences- History of bookings and charges - History of your electric charging stations - Preferred electric charging stations and networksPerformance of the contract5 years after the end of the commercial relationship with the subscriber
Saving a means of paymentBank details (card number, expiry date, security code)ConsentUntil consent is withdrawn
Management of various requests: support, including technical, records, reporting complaints and incidents. Identification data: last name, first name, email addressLegitimate interest: the information is necessary to answer your request1 years after closing the complaint or incident request commercial relationship

Creating a client account

Categories of personal data

Email address, password

Legal basis

Performance of the contract

Period kept

1 year after the end of the commercial relationship or after 1 year of inactivity

Payment for the charging service and billing

Categories of personal data

Bank details (card number, expiry date, security code) Last name, first name, postal address, telephone number

Legal basis

Performance of the contract Legal obligation: tackling money laundering and the financing of terrorism

Period kept

Bank details: the time required for the transaction 5 years after the end of the commercial relationship with the subscriber Billing: 10 years

Managing the electric charging service and preferences

Categories of personal data

- History of bookings and charges - History of your electric charging stations - Preferred electric charging stations and networks

Legal basis

Performance of the contract

Period kept

5 years after the end of the commercial relationship with the subscriber

Saving a means of payment

Categories of personal data

Bank details (card number, expiry date, security code)

Legal basis

Consent

Period kept

Until consent is withdrawn

Management of various requests: support, including technical, records, reporting complaints and incidents.

Categories of personal data

Identification data: last name, first name, email address

Legal basis

Legitimate interest: the information is necessary to answer your request

Period kept

1 years after closing the complaint or incident request commercial relationship

2. Recipients of data

To process your personal data in accordance with the Charter, it may be communicated to one or more of the data controller's departments, company subsidiaries, TotalEnergies payment service providers or independent distributors or subcontractors. The data may also be shared with service providers, partners or subcontractors operating as the data controller's “data processors” within the framework of a service contract.

3. Data transfers

There are no transfers of personal data outside the European union. Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable law and in such a way as to protect your personal data appropriately. TotalEnergies has adopted “Binding Corporate Rules” (BCR) governing intra-company transfers of personal data originating in the European Economic Area. If you would like more information about our BCRs please visit https://totalenergies.com/fr/donnees-personnelles. For any information on the other measures put in place to ensure adequate protection, please write to the contact address below. For data transfers not covered by the BCR, to countries outside the European Economic Area, other measures to ensure adequate protection are taken.

4. Data security and confidentiality

The data controller takes appropriate steps to ensure the security and confidentiality of your personal data, including measures to prevent it from being distorted, damaged, or disclosed to unauthorized third parties

5. Managing cookies

A cookie is a file which enables information about your computer's browsing to be stored so as to make your visits to the website smoother. Cookies are text files that are stored on your computer’s browser. They are used to provide access to various pieces of information about you. Some of them belong to the publisher of the Application (first party) and some to third parties. The table below gives details of each cookie used by the Application. We enable cookies once you have given your consent, except for technical cookies that are required in order to provide the service you request on the application.

CategoryTypeCookie nameDescriptionPublisherPeriod kept
Technical cookie: authenticationEssentialAUTH_LEGACY_SESSIONThe information is needed for the application to work properly and for authenticationTotalEnergies charging serviceDuration of the session
Cookie (geolocation)OptionalSPK MapBox (application interface)The user can decide to share their location in order to enhance their experience of the Application (subject to their consent)MapBoxDuration of the session
Cookie (geolocation)OptionalBrowser (website interface)The user can decide to share their location in order to enhance their experience of the Application (subject to their consent)User’s browserDuration of the session
Technical and functional cookieEssentialutag_main, utag_main_, tealium_seg ment, utag_env_These cookies can be added to the acceptance of the service 'tealium'. They allow you to manage the activation or not of other cookies contained in the Tag management system TealiumTealium13 month
Cookies, in statistical purposesOptionalatuseridClient-side visitor ID cookie (overrides server-side)Piano Analytics6 month
Cookies, in statistical purposesOptionalAtauthorityCNIL exemption cookie that allows the storage/recording of visitor consentPiano Analytics6 month
Cookies, in statistical purposesOptionalIdirxvrHistorical visitor ID (backup server-side visitor ID cookie)Piano Analytics13 month
Cookies, in statistical purposesOptionalAtidxSecure visitor ID (backup server-side visitor ID cookie)Piano Analytics13 month
Cookies, in statistical purposesOptionalAtidPrimary visitor ID (backup server-side visitor ID cookie)Piano Analytics13 month
Cookies, in statistical purposesOptionalAtremanAllows you to keep track of the persistent campaignPiano Analytics30 days
Cookies, in statistical purposesOptionalAtsessionList of new campaigns encountered during a visit, in order not to measure the same campaign several timesPiano Analytics30 days

Technical cookie: authentication

Type

Essential

Cookie name

AUTH_LEGACY_SESSION

Description

The information is needed for the application to work properly and for authentication

Publisher

TotalEnergies charging service

Period kept

Duration of the session

Cookie (geolocation)

Type

Optional

Cookie name

SPK MapBox (application interface)

Description

The user can decide to share their location in order to enhance their experience of the Application (subject to their consent)

Publisher

MapBox

Period kept

Duration of the session

Cookie (geolocation)

Type

Optional

Cookie name

Browser (website interface)

Description

The user can decide to share their location in order to enhance their experience of the Application (subject to their consent)

Publisher

User’s browser

Period kept

Duration of the session

Technical and functional cookie

Type

Essential

Cookie name

utag_main, utag_main_, tealium_seg ment, utag_env_

Description

These cookies can be added to the acceptance of the service 'tealium'. They allow you to manage the activation or not of other cookies contained in the Tag management system Tealium

Publisher

Tealium

Period kept

13 month

Cookies, in statistical purposes

Type

Optional

Cookie name

atuserid

Description

Client-side visitor ID cookie (overrides server-side)

Publisher

Piano Analytics

Period kept

6 month

Cookies, in statistical purposes

Type

Optional

Cookie name

Atauthority

Description

CNIL exemption cookie that allows the storage/recording of visitor consent

Publisher

Piano Analytics

Period kept

6 month

Cookies, in statistical purposes

Type

Optional

Cookie name

Idirxvr

Description

Historical visitor ID (backup server-side visitor ID cookie)

Publisher

Piano Analytics

Period kept

13 month

Cookies, in statistical purposes

Type

Optional

Cookie name

Atidx

Description

Secure visitor ID (backup server-side visitor ID cookie)

Publisher

Piano Analytics

Period kept

13 month

Cookies, in statistical purposes

Type

Optional

Cookie name

Atid

Description

Primary visitor ID (backup server-side visitor ID cookie)

Publisher

Piano Analytics

Period kept

13 month

Cookies, in statistical purposes

Type

Optional

Cookie name

Atreman

Description

Allows you to keep track of the persistent campaign

Publisher

Piano Analytics

Period kept

30 days

Cookies, in statistical purposes

Type

Optional

Cookie name

Atsession

Description

List of new campaigns encountered during a visit, in order not to measure the same campaign several times

Publisher

Piano Analytics

Period kept

30 days

How to withdraw your consent

When you first connect to the Application, you will be asked to give your consent to the use of non-essential cookies and/or to select your settings. If you wish to change your choices later, you can manage your cookies via the section at the bottom of our site or application, or by clicking on a “cookies” information icon.

To delete cookies that have already been saved, please follow the procedure for your operating system (Windows, OS X, etc.).

6. External Links

If the Application provides access to websites, those websites are not governed by this Charter. We recommend that you consult the confidentiality statements of these websites to find out what their practices are in terms of collecting, using and sharing personal data.

7. Charter amendment

This Charter was last updated on 28/02/2023. The most recent version can be consulted when confirming a charge operation, or by consulting the Application's “General Terms and Conditions of Use”. We reserve the right to amend and review this Charter at any time. We will inform you of any amendments we make to the Charter and will provide you with an updated version of it.

8. Your rights / Contact

In accordance with the regulations in force, you are entitled to access, rectify, oppose, erase and limit your personal data. You may also request its portability. You are also entitled to issue post-mortem instructions in the European countries where applicable.

To exercise your rights and ask us any questions about the way in which your personal data is processed, you can contact the data controller by consulting Appendix 1.

If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.

APPENDIX 1: LIST OF COMPETENT ENTITIES AND DATA PROTECTION CONTACTS

List of selling entities with 'data controller'Postal addressPersonal Data Contact
TotalEnergies Marketing AsiaPacific Middle East Pte. Ltd182 Cecil Street, #27-01 Frasers Tower, Singapore 069547privacy.tecss@totalenergies.com

TotalEnergies Marketing AsiaPacific Middle East Pte. Ltd

Postal address

182 Cecil Street, #27-01 Frasers Tower, Singapore 069547

Personal Data Contact

privacy.tecss@totalenergies.com