Personal Data and Cookies Charter
Effective from 2023-07-10
Welcome to the address of the www.chargingservices.totalenergies.sg website or application (hereinafter “the Application”). The purpose of the Personal Data and Cookies Charter (hereinafter “Charter”) is to inform you of the rights that you can exercise regarding the processing of your data and describes the measures that we take to protect this data. The TotalEnergies entity selling an electric charging service listed in Appendix 1 is the “data controller” with responsibility for personal data processing on the Application. These processing operations are carried out in accordance with applicable legislation.
1. Purpose of processing, legal basis, storage period and types of collected data
When using the Application, you may need to provide us with some personal data, depending on your status.
1.1 Status without an account
There is no need to create an account in order to use the electric charging service.
| Purposes | Categories of personal data | Legal basis | Period kept |
|---|---|---|---|
| Payment for the charging service | Bank details (card number, expiry date, security code) | Performance of the contract | The time required for the transaction |
| Eanagement of various requests: technical support, reporting complaints and incidents | Last name, first name, email address, telephone number | Legitimate interest: the information is necessary to answer your request | 1 year after the complaint or request has been closed |
Payment for the charging service
Categories of personal data
Bank details (card number, expiry date, security code)
Legal basis
Performance of the contract
Period kept
The time required for the transaction
Eanagement of various requests: technical support, reporting complaints and incidents
Categories of personal data
Last name, first name, email address, telephone number
Legal basis
Legitimate interest: the information is necessary to answer your request
Period kept
1 year after the complaint or request has been closed
1.2 User status
| Purposes | Categories of personal data | Legal basis | Period kept |
|---|---|---|---|
| Payment for the charging service and billing | Bank details (card number, expiry date, security code), last name, first name, postal address, telephone number | Performance of the contract | Bank details: the time required for the transaction Billing: 10 years |
| Sending of a charging session ID code | Email address | Performance of the contract | The duration of the charging session |
| Management of various requests: support, including technical, reporting complaints and incidents. | Identification data: last name, first name, email address | Legitimate interest: the information is necessary to answer your request | 1 year after the complaint or request has been closed |
Payment for the charging service and billing
Categories of personal data
Bank details (card number, expiry date, security code), last name, first name, postal address, telephone number
Legal basis
Performance of the contract
Period kept
Bank details: the time required for the transaction Billing: 10 years
Sending of a charging session ID code
Categories of personal data
Email address
Legal basis
Performance of the contract
Period kept
The duration of the charging session
Management of various requests: support, including technical, reporting complaints and incidents.
Categories of personal data
Identification data: last name, first name, email address
Legal basis
Legitimate interest: the information is necessary to answer your request
Period kept
1 year after the complaint or request has been closed
1.3 Member status
| Purposes | Categories of personal data | Legal basis | Period kept |
|---|---|---|---|
| Creating a client account | Email address, password | Performance of the contract | 1 year after the end of the commercial relationship or after 1 year of inactivity |
| Payment for the charging service and billing | Bank details (card number, expiry date, security code) Last name, first name, postal address, telephone number | Performance of the contract Legal obligation: tackling money laundering and the financing of terrorism | Bank details: the time required for the transaction 5 years after the end of the commercial relationship with the subscriber Billing: 10 years |
| Managing the electric charging service and preferences | - History of bookings and charges - History of your electric charging stations - Preferred electric charging stations and networks | Performance of the contract | 5 years after the end of the commercial relationship with the subscriber |
| Saving a means of payment | Bank details (card number, expiry date, security code) | Consent | Until consent is withdrawn |
| Management of various requests: support, including technical, records, reporting complaints and incidents. | Identification data: last name, first name, email address | Legitimate interest: the information is necessary to answer your request | 1 years after closing the complaint or incident request commercial relationship |
Creating a client account
Categories of personal data
Email address, password
Legal basis
Performance of the contract
Period kept
1 year after the end of the commercial relationship or after 1 year of inactivity
Payment for the charging service and billing
Categories of personal data
Bank details (card number, expiry date, security code) Last name, first name, postal address, telephone number
Legal basis
Performance of the contract Legal obligation: tackling money laundering and the financing of terrorism
Period kept
Bank details: the time required for the transaction 5 years after the end of the commercial relationship with the subscriber Billing: 10 years
Managing the electric charging service and preferences
Categories of personal data
- History of bookings and charges - History of your electric charging stations - Preferred electric charging stations and networks
Legal basis
Performance of the contract
Period kept
5 years after the end of the commercial relationship with the subscriber
Saving a means of payment
Categories of personal data
Bank details (card number, expiry date, security code)
Legal basis
Consent
Period kept
Until consent is withdrawn
Management of various requests: support, including technical, records, reporting complaints and incidents.
Categories of personal data
Identification data: last name, first name, email address
Legal basis
Legitimate interest: the information is necessary to answer your request
Period kept
1 years after closing the complaint or incident request commercial relationship
2. Recipients of data
To process your personal data in accordance with the Charter, it may be communicated to one or more of the data controller's departments, company subsidiaries, TotalEnergies payment service providers or independent distributors or subcontractors. The data may also be shared with service providers, partners or subcontractors operating as the data controller's “data processors” within the framework of a service contract.
3. Data transfers
There are no transfers of personal data outside the European union. Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable law and in such a way as to protect your personal data appropriately. TotalEnergies has adopted “Binding Corporate Rules” (BCR) governing intra-company transfers of personal data originating in the European Economic Area. If you would like more information about our BCRs please visit https://totalenergies.com/fr/donnees-personnelles. For any information on the other measures put in place to ensure adequate protection, please write to the contact address below. For data transfers not covered by the BCR, to countries outside the European Economic Area, other measures to ensure adequate protection are taken.
4. Data security and confidentiality
The data controller takes appropriate steps to ensure the security and confidentiality of your personal data, including measures to prevent it from being distorted, damaged, or disclosed to unauthorized third parties
5. Managing cookies
A cookie is a file which enables information about your computer's browsing to be stored so as to make your visits to the website smoother. Cookies are text files that are stored on your computer’s browser. They are used to provide access to various pieces of information about you. Some of them belong to the publisher of the Application (first party) and some to third parties. The table below gives details of each cookie used by the Application. We enable cookies once you have given your consent, except for technical cookies that are required in order to provide the service you request on the application.
| Category | Type | Cookie name | Description | Publisher | Period kept |
|---|---|---|---|---|---|
| Technical cookie: authentication | Essential | AUTH_LEGACY_SESSION | The information is needed for the application to work properly and for authentication | TotalEnergies charging service | Duration of the session |
| Cookie (geolocation) | Optional | SPK MapBox (application interface) | The user can decide to share their location in order to enhance their experience of the Application (subject to their consent) | MapBox | Duration of the session |
| Cookie (geolocation) | Optional | Browser (website interface) | The user can decide to share their location in order to enhance their experience of the Application (subject to their consent) | User’s browser | Duration of the session |
| Technical and functional cookie | Essential | utag_main, utag_main_, tealium_seg ment, utag_env_ | These cookies can be added to the acceptance of the service 'tealium'. They allow you to manage the activation or not of other cookies contained in the Tag management system Tealium | Tealium | 13 month |
| Cookies, in statistical purposes | Optional | atuserid | Client-side visitor ID cookie (overrides server-side) | Piano Analytics | 6 month |
| Cookies, in statistical purposes | Optional | Atauthority | CNIL exemption cookie that allows the storage/recording of visitor consent | Piano Analytics | 6 month |
| Cookies, in statistical purposes | Optional | Idirxvr | Historical visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 month |
| Cookies, in statistical purposes | Optional | Atidx | Secure visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 month |
| Cookies, in statistical purposes | Optional | Atid | Primary visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 month |
| Cookies, in statistical purposes | Optional | Atreman | Allows you to keep track of the persistent campaign | Piano Analytics | 30 days |
| Cookies, in statistical purposes | Optional | Atsession | List of new campaigns encountered during a visit, in order not to measure the same campaign several times | Piano Analytics | 30 days |
Technical cookie: authentication
Type
Essential
Cookie name
AUTH_LEGACY_SESSION
Description
The information is needed for the application to work properly and for authentication
Publisher
TotalEnergies charging service
Period kept
Duration of the session
Cookie (geolocation)
Type
Optional
Cookie name
SPK MapBox (application interface)
Description
The user can decide to share their location in order to enhance their experience of the Application (subject to their consent)
Publisher
MapBox
Period kept
Duration of the session
Cookie (geolocation)
Type
Optional
Cookie name
Browser (website interface)
Description
The user can decide to share their location in order to enhance their experience of the Application (subject to their consent)
Publisher
User’s browser
Period kept
Duration of the session
Technical and functional cookie
Type
Essential
Cookie name
utag_main, utag_main_, tealium_seg ment, utag_env_
Description
These cookies can be added to the acceptance of the service 'tealium'. They allow you to manage the activation or not of other cookies contained in the Tag management system Tealium
Publisher
Tealium
Period kept
13 month
Cookies, in statistical purposes
Type
Optional
Cookie name
atuserid
Description
Client-side visitor ID cookie (overrides server-side)
Publisher
Piano Analytics
Period kept
6 month
Cookies, in statistical purposes
Type
Optional
Cookie name
Atauthority
Description
CNIL exemption cookie that allows the storage/recording of visitor consent
Publisher
Piano Analytics
Period kept
6 month
Cookies, in statistical purposes
Type
Optional
Cookie name
Idirxvr
Description
Historical visitor ID (backup server-side visitor ID cookie)
Publisher
Piano Analytics
Period kept
13 month
Cookies, in statistical purposes
Type
Optional
Cookie name
Atidx
Description
Secure visitor ID (backup server-side visitor ID cookie)
Publisher
Piano Analytics
Period kept
13 month
Cookies, in statistical purposes
Type
Optional
Cookie name
Atid
Description
Primary visitor ID (backup server-side visitor ID cookie)
Publisher
Piano Analytics
Period kept
13 month
Cookies, in statistical purposes
Type
Optional
Cookie name
Atreman
Description
Allows you to keep track of the persistent campaign
Publisher
Piano Analytics
Period kept
30 days
Cookies, in statistical purposes
Type
Optional
Cookie name
Atsession
Description
List of new campaigns encountered during a visit, in order not to measure the same campaign several times
Publisher
Piano Analytics
Period kept
30 days
How to withdraw your consent
When you first connect to the Application, you will be asked to give your consent to the use of non-essential cookies and/or to select your settings. If you wish to change your choices later, you can manage your cookies via the section at the bottom of our site or application, or by clicking on a “cookies” information icon.
To delete cookies that have already been saved, please follow the procedure for your operating system (Windows, OS X, etc.).
6. External Links
If the Application provides access to websites, those websites are not governed by this Charter. We recommend that you consult the confidentiality statements of these websites to find out what their practices are in terms of collecting, using and sharing personal data.
7. Charter amendment
This Charter was last updated on 28/02/2023. The most recent version can be consulted when confirming a charge operation, or by consulting the Application's “General Terms and Conditions of Use”. We reserve the right to amend and review this Charter at any time. We will inform you of any amendments we make to the Charter and will provide you with an updated version of it.
8. Your rights / Contact
In accordance with the regulations in force, you are entitled to access, rectify, oppose, erase and limit your personal data. You may also request its portability. You are also entitled to issue post-mortem instructions in the European countries where applicable.
To exercise your rights and ask us any questions about the way in which your personal data is processed, you can contact the data controller by consulting Appendix 1.
If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.
APPENDIX 1: LIST OF COMPETENT ENTITIES AND DATA PROTECTION CONTACTS
| List of selling entities with 'data controller' | Postal address | Personal Data Contact |
|---|---|---|
| TotalEnergies Marketing AsiaPacific Middle East Pte. Ltd | 182 Cecil Street, #27-01 Frasers Tower, Singapore 069547 | privacy.tecss@totalenergies.com |
TotalEnergies Marketing AsiaPacific Middle East Pte. Ltd
Postal address
182 Cecil Street, #27-01 Frasers Tower, Singapore 069547
Personal Data Contact